Please review our Terms and Conditions carefully before making any purchase or using any paid service on the Chingari Platform.

1. Purchases and Wallet Credits

Purchases made on Chingari, including purchases of virtual currency, wallet balance, or other digital benefits, are generally non-refundable once completed.

However, if you believe a purchase was made accidentally, was unauthorized, or you experienced a genuine issue with the purchase or service, you may contact our Customer Support team within 7 days of the transaction.

You can contact us at:
Email: [email protected]
Phone: +91-7022276677

Our team will review the circumstances of the transaction and may provide a refund or wallet credit where appropriate.

2. Paid Consultations

Chingari offers paid, per-minute consultations with wellness experts, astrologers, and other service providers.

If you believe that a consultation was not delivered as reasonably expected, was interrupted due to a technical issue, or involved fraudulent or misleading conduct, you can raise a complaint with our Customer Support team.

After reviewing the complaint, Chingari may, where appropriate, provide a wallet credit or refund for the affected portion of the service. Wallet credits may be used for another eligible consultation or service available on Chingari.

3. Fraudulent or Unauthorized Activity

If you believe that your account has been involved in unauthorized transactions, fraudulent activity, or other misuse, please report the matter to our Customer Support team as soon as possible.

We will investigate reported complaints and take appropriate action based on the circumstances. Our grievance and support team aims to review and address complaints within 24 hours, although complex cases may require additional time.

4. Refund Processing

Where Chingari approves a refund, the refund will generally be processed to the original payment method or, where applicable, credited to the user's Chingari wallet. The time taken for the refund to appear may depend on the payment provider or financial institution.

If a refund is processed for a purchase that provided digital benefits, those benefits may be revoked or become unavailable.

5. Contact Us

For refund requests, payment-related concerns, or complaints regarding paid services, please contact:
Email: [email protected]
Phone: +91-7022276677

Each request will be reviewed based on the circumstances of the case and the applicable terms and policies.